Customer Service

Widefield Water & Sanitation District
37 Widefield Blvd.
Colorado Springs, Colorado 80911

Office Hours:
8:00 am to 4:30 pm,
Monday thru Friday

Customer Service:
(719) 390-7111

Emergency Service, Water:
(719) 392-5534
Emergency Service, Wastewater:
(719) 392-8848

FAX: (719) 390-1409

E-mail: info@wwsdonline.com

WebShare: Make Payments, View Statements, Sign up for Paperless Billing, Review Usage History and much more. 

Emergency Services
Frequently Asked Questions
Rates

ACH Form

 

 

Bill Payment Options

Payment Due Dates are the 5th, West Cycle, or the 20th, East Cycle (Fountain Mesa Road is the dividing line)

CREDIT CARD / E-CHECK PAYMENT Go to the District’s webshare link on the left menu bar.  Select Webshare and register to review account statements, meter read history, manage account information, sign up for paperless billing, or make a payment. 

                                                  To just make a payment, select Webshare. Once at the Webshare page, select Guest Payment.

When the Make Payment / Guest Payment button is selected, you will be transferred to the secure site of Collectors Solutions, Inc (CSI).  Payment can be made with a credit/debit card, or by check.  A transaction fee is applied and shown before you “final” the payment.  An e-mail receipt can be requested.

TELEPHONE PAYMENT                   Call 888 915-8114 and utilize the secure IVR (Interactive Voice Recognition) site of CSI to make a payment.  A transaction fee will be applied.

MAIL                                           Send a check or money order in the enclosed envelope with the bottom portion of your bill.  Do not send cash.

IN PERSON                                  We accept cash, check, or money order for payment.  A credit card payment may be made using the telephone at the Customer Service counter.  A processing fee is applied to credit card payments.

DROP BOX                                   A Drop Box is located at the District’s office, 37 Widefield Blvd.  No stamp is necessary.  Payments are removed from the Drop Box three times a day.  Do not place cash payments in the Drop Box.

ACH                                            Pay the bill from your bank account by automatic withdrawal.  The enrollment form is available on our webpage, or by contacting the District office.  Payment is withdrawn on the Bill Due Date (the 5th West Cycle or 20th East Cycle).

BANK BILL PAY                            Use the Bill Pay service (if available) of your financial institution.  A check will be mailed to the District.  Please allow 7-10 days for mailing and processing to avoid a Late Fee.             

Avoid a Late Fee 

Bills are due within 14 days of the Bill Date.  A six (6) day grace period exists between the Due Date and the Delinquent Date.  Payments must be received prior to 8:00 am on the Delinquent Date to avoid the late fee.  Unpaid charges constitute a lien against the property.  A lien processing fee will be assessed if a lien is required to collect unpaid balances.  If you require a one-time courtesy extension, contact the District and make arrangements prior to the Delinquent Date.

Should service be scheduled for disconnection, the entire delinquent bill, and any penalty fees applied, must be paid in full before service is restored.

Your Citizen’s Advisory Council Representatives are Marlene Buttle 390-7910, Dan Ittner 392-0671, Jim Mesite 382-3008, Jeff Woods 576-9702, and Zeff Kendall 390-6627.