Comparison Of Actual And Budget Expense 

The Goal Of The District Is To Not Exceed The Annual Approved Budget

Designation Of Reserves 

The Goal Of The District Is To Maintain A Four Month Operating Reserve 100% Of The Time

Claims By Customers 

The Goal Of The District Is To Have No More Than Three Claims Per Year

Customer Complaints 

The Goal Of The District Is For Customer Complaints Not To Exceed .1% Of Our Approximately 7,400 Customers

Loss Work Time (worker's Compensation) 

The Goal Of The District Is To Experience Loss Work Time Of No More Than 8 Hours Per Month/96 Hours Per Year, About .002% Of The Hours Worked

Employee Turnover 

The Goal Of The District Is To Retain Staff And Minimize Turnover To One Position (4% Of Staffing) Per Year

Maintenance Management 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

Water Quality 

The Goal Of The District Is 100% Compliance For Water Quality

Disruption Of Service 

The Goal Of The District Is To Complete Repairs Disrupting Water Service In Under 5 Hours

NPDES Requirements

The Goal Of The District Is To Meet 100% Of The Permit Limits 100% Of The Time

Maintain Sewer System 

The Goal Of The District Is To Clean And/or Video The Entire Collections System Every 3 Years Or Less (the National Standard Is 3 To 5 Years)

Overall Wastewater System Maintenance 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month