Performance Measures

Comparison Of Actual And Budget Expense 

The Goal Of The District Is To Not Exceed The Annual Approved Budget

The image shows a graph comparing actual and budgeted expenses for 2026, with a consistent budget and a single actual point below it.

Designation Of Reserves 

The Goal Of The District Is To Maintain A Four Month Operating Reserve 100% Of The Time

The chart shows monthly reserves with a goal and actual values; February's actual is below the goal, while other months meet the target.

Claims By Customers 

The Goal Of The District Is To Have No More Than Three Claims Per Year

The bar graph compares customer claims, showing an actual count much lower than the goal of 3 claims.

Customer Complaints 

The Goal Of The District Is For Customer Complaints Not To Exceed .1% Of Our Approximately 7,400 Customers

The chart shows customer complaints, with a consistent goal of 8 complaints and actual complaints decreasing from 5 to 2 over the year.

Loss Work Time (worker's Compensation) 

The Goal Of The District Is To Experience Loss Work Time Of No More Than 8 Hours Per Month/96 Hours Per Year, About .002% Of The Hours Worked

The image shows a bar graph comparing actual annual lost work time to a set goal, with actual being significantly lower.

Employee Turnover 

The Goal Of The District Is To Retain Staff And Minimize Turnover To One Position (4% Of Staffing) Per Year

The graph shows annual employee turnover, with the actual turnover significantly below the goal.

Maintenance Management 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The graph displays maintenance management data, showing a drop to 0% in February, while a target line remains steady around 5%.

Water Quality 

The Goal Of The District Is 100% Compliance For Water Quality

The chart shows water quality compliance throughout the year, with February marked as lower than the goal, indicating a drop in performance.

Disruption Of Service 

The Goal Of The District Is To Complete Repairs Disrupting Water Service In Under 5 Hours

The chart shows water service disruption hours peaking in February, with consistent lower levels throughout other months.

NPDES Requirements

The Goal Of The District Is To Meet 100% Of The Permit Limits 100% Of The Time

The chart shows regulatory compliance percentages by month, comparing actual performance (red) to goals (blue). February and March had notable differences.

Maintain Sewer System 

The Goal Of The District Is To Clean And/or Video The Entire Collections System Every 3 Years Or Less (the National Standard Is 3 To 5 Years)

The graph shows sewer line cleaning goals versus actual footage achieved month by month, with a consistent shortfall.

Overall Wastewater System Maintenance 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The graph shows a steady goal of 5% for backlog work orders, with actual performance significantly lower at nearly 0% early in the year.